Gratitude at The Miriam Hospital

with gratitude

Gratitude is...part of the healing process.
... life changing.
... always appreciated.

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Ramon Hinds

“They’re all amazing people at The Miriam who care deeply for the patients they work with. You can feel the love!”

— Ramon Hinds, patient

Over the course of a few days in June 2020, Ramon Hinds suffered not one, but two heart attacks. In both cases, the 57-year-old from Pawtucket was rushed to The Miriam Hospital and received the lifesaving care he needed. That care included the use of defibrillator paddles to deliver an electric shock to revive him.

And in the hospital’s cath lab, stents were inserted into Ramon’s clogged artery using an ultrasound-guided, balloon catheter. The successful procedure opened the artery and allowed blood to flow more freely.

Once his heart returned to proper functionality, Ramon was ready to enter the next phase of his recovery—and he counted on The Miriam for that, as well, enrolling in the hospital’s Cardiac Rehabilitation Program. During the 12-week session, a team of cardiologists, registered nurses, exercise physiologists, nutritionists, behavioral health psychologists, and pharmacists focused their expertise on improving Ramon’s health.

Today, Ramon remains a regular participant in The Miriam’s Cardiopulmonary Maintenance Program and maintains close ties with the friends he’s made there. A chef and caterer who specializes in vegetarian, plant-based dishes, Ramon routinely drops off foods for the folks he calls “lifesavers.”

Ramon was so grateful for his care he wrote a heartfelt poem of appreciation to the staff while still inpatient. Reflecting back on his world-class patient experience, he says: “They’re all amazing people at The Miriam who care deeply for the patients they work with. You can feel the love!”

Eileen's story

“I hope I never need The Miriam again. But if I do, I know I’ll be in good hands. That’s for sure!”

— Eileen Ameen

It was mid-August 2021, and Eileen Ameen of North Attleborough, Massachusetts, was experiencing terrible pain in her right side. A trip to The Miriam Hospital’s emergency department and a follow-up MRI revealed that she had an infected, inflamed gallbladder and significant duct blockage. Her doctors determined that the best course of action was to remove Eileen’s gallbladder—and quickly.

Gallbladder removal, while common, is still major surgery, and there are risks and potential complications associated with the procedure. Fortunately, for Eileen, David R. Cloutier, MD, general surgeon at The Miriam and the hospital’s chief of surgical quality, performed her laparoscopic cholecystectomy, and everything went according to plan.

During her eight-day stay at The Miriam, Eileen witnessed a world-class medical team in action. The experience, she says, was eye-opening and left her abundantly grateful and thankful that such care is availabel right here in our community.

“You’re treated with such dignity and respect at The Miriam,” Eileen says. “I don’t know of too many places beyond this hospital where you can have such skilled, compassionate people checking in on you and making sure you’re ok. The doctors, nurses, techs, support staff...everyone was so wonderful.”

“I am grateful for every professional who helped take care of me, from the people working in the kitchen to the cleaners, the CNAs, the nurses and doctors – they were all fantastic. My experience being sick with COVID-19 in the ICU was scary, but at the same time it moved me.”

— Marc Thibault, the first patient diagnosed with and treated for COVID-19 in Rhode Island

In late February 2020, after coming home from chaperoning a high school class trip to Europe, Marc Thibault started experiencing shortness of breath and fatigue. Days later, with his condition worsening, the then 48-year-old followed a gut feeling that told him to go to The Miriam Hospital. There, Marc tested positive for COVID-19, becoming the first patient diagnosed and treated for the disease in Rhode Island. Close to death and fighting for every breath, he was soon put on mechanical ventilation.

Eventually, Marc turned a corner and was well enough to have the ventilation tube removed. He ended up spending weeks recovering in the ICU before he was well enough to return to his home in Coventry. He vividly remembers how scary it was to be so critically ill – especially at a time when the medical community’s understanding of the virus was still evolving. Now recovered, Marc also looks back on his experience with immense gratitude. For the nurse who took the time to shave his beard in full PPE. For the courageous cleaning staff who entered his room when he knew it was the last place anyone would want to be. And for his team of doctors, nurses, and respiratory therapists, who worked tirelessly to help him beat the disease.

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